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Important policies and resources

Tutoring Hours

Individual appointments, the Reading & Writing Lab, and the Math & Science Lab are available during the week at the following times:

Monday - Thursday: 9:00am - 7:00pm
Friday: 9:00am - 3:00pm

NetID+ Required to Log In to TutorTrac

NetID+, 2-factor authentication, is now required to log in to TutorTrac to increase the security of your information. Sign up for NetID+ at https://netid-plus.arizona.edu/.

TutorTrac and How-To Videos

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View these videos below to learn how to manage your tutoring appointments in TutorTrac™

Click HERE to access TutorTrac™ or click the link in the upper-right corner of the page. Log in with your UA NetID and password**.

**NetID+ is now required to log in to TutorTrac. Sign up for NetID+ at https://netid-plus.arizona.edu/. We recommend that students use the "Duo App" or "Voice Call" option.

Tutoring Policies

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General Policies

Providing tutors for all courses is our top priority, however it cannot be guaranteed that tutors will be available for every course.
Students can make appointments up to 2 weeks in advance but not within 24 hours of the appointment time.
Students are limited to 2 appointments with the same tutor in 1 day and no more than 3 appointments with the same tutor for the same course in 1 week.
Students may, and are encouraged to, request a consistent weekly appointment with a tutor by submitting a Standing Appointment Request Form (available the 2nd week of the semester).

Lab Drop-In Policies

When entering the lab, students should notify the tutor that s/he would like assistance. The tutor will then indicate the student's place in the queue.
Tutors will assist all drop-in students for a minimum of 15 minutes depending on how many students are using the lab at the time.
Students are welcome to continue working independently in the lab and receive periodic assistance from tutors as available.

Cancellations

All appointments must be cancelled 24 hours in advance or the student will be issued a No Show.

No Show Policy

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To avoid a No Show:

You must cancel the appointment in TutorTrac™ at least 24 hours in advance
If you need to cancel with less than 24 hours notice, you must call 520-626-1625
Cancelling with less than 24 hours may be recorded as a No Show

No Show Consequences

Each time a student "No Shows" a tutor, s/he loses the opportunity to learn and the tutor does not get paid.
After a student accumulates three No Shows, from any of the tutoring centers, the student will be blocked from scheduling new appointments with tutors
The student must continue to attend all previously scheduled appointments with tutors until told otherwise
To lift the scheduling block, the student must participate in a No Show Conference with a tutoring team member

NOTE: No Show Conferences are intended to discuss any concerns or issues that may be causing difficulty in the tutoring sessions as well as reinforcing the importance of promptness and attendance to all scheduled appointments

Upcoming Semester Request Form

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The Upcoming Semester Request Form can be accessed HERE.

Please submit this form prior to the start of the semester to help us plan ahead. You only need to submit a request for the following types of classes:

Upper-Division Classes (300 level or higher)
New General Education courses
Uncommon Courses (languages other than Spanish, coursework within smaller majors, etc)

If you’re not sure if the class fits the criteria, submit the request. Please only request a tutor for courses in which you are actually enrolled, not courses you hope to take.