TracCloud Tutorial Videos

• Scheduling Appointments
• Joining online sessions
• Logging into kiosks
• Cancelling appointments

• How to update your phone number in UAccess

Access TracCloud here or through the link in the upper-right corner of the page. Log in with your UA NetID and Password**. 

**NetID+ is required to log in to TracCloud.

Sign up for NetID+

General Policies

• Providing tutors for all courses is our top priority, however it cannot be guaranteed that tutors will be available for every course.
• Students can make appointments up to 2 weeks in advance but not within 24 hours of the appointment time.
• Students are limited to 1 appointment with the same tutor per day and no more than 3 appointments with the same tutor for the same course in 1 week.
• Students may, and are encouraged to, request a consistent weekly appointment with a tutor by submitting a Standing Appointment Request Form (available the 2nd week of the semester).

Lab Drop-In Policies

• When entering the lab, students should notify the tutor that s/he would like assistance. The tutor will then indicate the student's place in the queue.
• Tutors will assist all drop-in students for a minimum of 15 minutes depending on how many students are using the lab at the time.
• Students are welcome to continue working independently in the lab and receive periodic assistance from tutors as available.

Cancellations

• All appointments must be cancelled 24 hours in advance or the student will be issued a No Show.

To avoid a No Show:

1. You must cancel the appointment in TracCloud at least 26 hours in advance
2. If you need to cancel with less than 26 hours notice, you must call 520-626-1625
3. Cancelling with less than 26 hours may be recorded as a No Show

No Show Consequences

1. Each time a student "No Shows" a tutor, they lose the opportunity to learn and the tutor does not get paid.
2. After a student accumulates three No Shows, from any of the tutoring centers, the student will be blocked from scheduling new appointments with tutors
3. The student must continue to attend all previously scheduled appointments with tutors until told otherwise
4. To lift the scheduling block, the student must participate in a No Show Conference with a tutoring team member

NOTE: No Show Conferences are intended to discuss any concerns or issues that may be causing difficulty in the tutoring sessions as well as reinforcing the importance of promptness and attendance to all scheduled appointments

Email any questions or concerns to SALTtut@arizona.edu